UNIT OF COMPETENCY UC6

NIGHT SHIFT PROTOCOL

A rapid-decision simulator for handling intoxicated guests in hospitality and bar operations.

Shift Briefing

You are the duty manager. Read guest behaviors and instantly pick the correct action. Make 3 mistakes, and you're fired.

GREEN: SERVE

Guest is sober, verified, and safe. Proceed with normal service.

YELLOW: INTERVENE

Mild signs of intoxication or underage suspicion. Offer water/food or check IDs.

RED: ESCALATE

Aggressive behavior, threats, or unresponsive guests. Do not touch. Call Security/Manager.

8:00 PM

"Scenario goes here"

CORRECT CALL

Rule Ref:

SHIFT TERMINATED

You made 3 critical protocol errors.

Mishandling intoxicated guests can lead to violence, legal liability for the enterprise, and severe safety risks. Please review UC6 modules.

Assignment Submission Required

Take a screenshot of this result screen and post it to Google Classroom as proof of completion.

SHIFT SURVIVED!

You finished your shift successfully.

Great job! You correctly managed customer sobriety levels, upheld legal safety regulations, and applied hospitality compliance rules.

Google Classroom Submission

Take a screenshot of this victory screen showing your final status and post it in your Google Classroom assignment thread.